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Tom Clinch Privacy Policy

PRIVACY POLICY

Tom Clinch Exclusive Ltd is committed to respecting your privacy rights and the security of your data. We are transparent about what we collect and we confirm that we will handle your data legally and fairly always.

How we use your data

  • To supply you with goods
  • To make our website tailored to your to suit your needs
  • To manage your online account that you open with us
  • To verify your identity
  • To be able to contact you regarding any promotional offers (if you so consent)
  • For our own personal market research to better understand your needs
  • Where we have a legal right or duty to use or disclose your information such as in a legal dispute.

Controlling your data

You will have the option to unsubscribe at any time from any correspondence we send you however we would suggest that you do this after your order has been completed if you have placed any orders with us.

You will have the right to any data we hold on you and the right to amend this information at any time. You also have the right to request that we delete any information that we hold on you at any time.

Promotional Communications

With your consent we will send you from time to time via email any promotions we have on offer and will update you on any new products that we think you may be interested in.

You have the right to opt out at any time from received these emails by unsubscribing, or emailing us at sales@tomclinch.com

MailChimp

We will send you most of our email communications through MailChimp, which is an email marketing automation platform. Communications may include newsletters and special offers. MailChimp’s privacy policy can be viewed at https://mailchimp.com/legal/privacy/.

Web Banner Advertising

Our website uses ‘Cookies’ (information regarding Cookies will be found under We Use Cookies Policy) therefore if you use our website you may see personalised banner advertisements when browsing other websites or using social media, these will relate to products you have visited whilst being on our site. You may remove these cookies at any time; you will find how to do this in our We Use Cookies Policy.

Sharing Data with Third Parties

To enable us to fulfil your order we will need to make certain parts of your personal data available to some of our service providers, these will include IT, delivery and marketing service providers. We will only pass these details on when we have ascertained that they have applied appropriate data protection and security controls. We also have contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to us and to you and for no other purposes.

We will not disclose or sell your personal data to any third parties. We may however share your data for the following reasons ~

  • Legal obligations
  • Our legal rights
  • For the protection of our employees | Customers
  • Prevention or investigation of crime or the prosecution of offenders

How long will we keep your data?

This will change from time to time and for how long you remain a customer however on average we would not look to hold your personal data for more than 6 years, from your last transaction.

What Personal Data do we Collect & Hold

We may collect the following information:

  • Your name
  • Your contact details such as postal address for billing and delivery | telephone numbers either mobile or landline | email address
  • Purchases you make
  • Whilst you are on our website any browsing activities
  • Passwords
  • Communications preferences
  • Your location
  • Any correspondence you have with us
  • Any other publicly available data you have shared with us such as social media handles.

NOTE: we do not hold your payment card details.

Our website is not intended for children under the age of 16 therefore we do not knowingly collect any data relating to children.

Other personal data is collected indirectly such as your browsing or shopping history. We also may collect personal data from 3rd parties who you have given your consent to pass on your details to us or from publicly available sources.

How we protect Your Data

We are totally committed to keeping your personal data safe and secure therefore we will use encryption of data regular monitoring of any service providers who may handle your personal data, and we have in place security controls that protect our entire website and database from external attack & unauthorised access.

What can you do to help protect your Data?

We will never ask you to confirm your bank account details or passwords by email, should you ever receive such an email please ignore it and inform us immediately.

Keep your password private as if anybody knows this they will have access to your account, don’t use the same password for multiple online accounts and make your password a mixture of letters, both lower & upper case and numbers.

If you use a computer in a public location we suggest you always log out, delete any cookies and history before closing the website browser.

Your Data Preferences

We will have 3 areas on our website where we collect your personal data

  • When you create an account with us
  • On the dashboard page where you can edit your address
  • On the Checkout page

If you wish to amend or update your information please email sales@tomclinch.com

On this page you will be able to unsubscribe from receiving any email promotions from us and to delete your account.

GDPR & COLLECTION OF DATA

New customer creating an account

When you create a new account with us you will need to tick the box as to whether or not you would like to receive emails from us. These could be promotional emails or newsletters.

New customer creating an order

When you submit an online order with us, you will be treated as ‘legitimate interest’ therefore will receive emails from us which may be promotional or newsletters, there will always be an unsubscribe option.

Existing customers placing orders

You can update your details on your personal account.

Contact

If you have any concerns regarding the Privacy Policy or GDPR please send an email to nicholas@tomclinch.com.

Data Controller

Our data controller who is responsible for our website is Nicholas Clinch

WE USE COOKIES

A cookie consists of a piece of text sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use “session” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; and other uses.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We have enabled Google Analytics to analyse the use of the website. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users’ computers. Analytics anonymises your address at the earliest possible stage of the collection network. The information generated relating to our website is used to create reports about the use of the website. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Deleting Cookies

All browsers are different therefore how they store cookies is different for each. We recommend therefore should you wish to delete cookies from your browser that you go to http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html. This will explain how to do this for most internet browsers. Note: there may be other websites, that are more up to date.

Please note if you do this whilst shopping you may lose items in your shopping basket.